Few mid-market companies exist today that are not dependent on computing systems to run their business. In many cases, these are deemed critical to the success of the business. The ability to effectively respond to computing resource needs and requirements, whether hardware or software, is paramount to the success of these companies.

The challenges faced by small and medium businesses (SMB) include:

  • Limited people resources to manage the growing complexity of a company’s heterogeneous environment
  • Limited buying power, often due to low IT budget
  • Limited IT capability in terms of staffing and skills
  • Lack of affordable solutions
  • Lack of vision and strategic direction, which in turn increases costs
  • Revenue loss when the systems that business applications depend on are not readily available

To complicate matters, the problems that arise are often not understood completely because they are usually not caused by a single event, but rather a series of events or multiple concurrent events that might not be clear when the problem occurs. Usually, without a clear view of the computing infrastructure and software services as a whole, only the symptoms are addressed, and not the root cause. This leads to redundant, expensive, and inefficient efforts.

In order to monitor and react to any event that can affect the delivery of critical business services in a mid-market company, you should focus on how to identify the common resources that must be monitored, how they should be monitored, and the common corrective actions that can be used to respond to problematic situations. In the process of understanding these monitoring requirements, the solution described here shows how to build a monitoring console that can be easily used by support personnel.

IBM® Tivoli Monitoring helps you optimize IT infrastructure performance and availability. This proactive system monitoring software manages operating systems, databases and servers in distributed and host environments. By providing best practices for identifying and resolving infrastructure problems, Tivoli Monitoring can help maximize the efficiency of your IT department.

Tivoli Monitoring helps you identify and fix outages and bottlenecks that threaten key applications before they impact customer satisfaction.

  • Proactively monitors system resources to detect potential problems and automatically respond to events. By identifying issues early, Tivoli Monitoring enables rapid fixes before users notice any difference in performance.

  • Provides dynamic thresholding and performance analytics to improve incident avoidance. This “early warning” system allows you to start working on an incident before it impacts users, business applications or business services.

  • Improves availability and mean-to-time recovery with quick incident visualization and historical look for fast incident research. You can identify and take action on a performance or service interruption in minutes rather than hours.

  • Collects data you can use to drive timely performance and capacity planning activities to avoid outages from resource over-utilization. The software monitors, alerts and reports on future capacity bottlenecks.

  • Facilitates system monitoring with a common, flexible and intuitive browser interface and customizable workspaces. Also includes an easy-to-use data warehouse and advanced reporting capabilities.