Repair Service and MaintenanceWe have more than 20 years of experience in support of IT equipment. We have motivated team of highly qualified and certified specialists, advanced repair facilities, implemented and operational quality management system.

We are authorized IBM® and Lenovo warranty and post-warranty service providers. We have reach experience in maintenance of retail cash area systems. Our specialists are certified for support of fiscal solutions and Datecs fiscal printers.

In pursue of complete customer satisfaction we continuously improve quality and broaden range of our services, improve qualification and skills of our staff, renovate and expand certification.

In order to meet ever growing customer needs and requirements we practice flexible and adaptable approach to customer’s specifics, provide tailored service suits and service plans, and engage external support resources when needed.

We strive to ensure the maximum uptime of customers’ equipment by providing extended and expanded warranty and post-warranty maintenance services, both on-site and off-site.

    We offer various service coverage options, depending on customers’ needs:

  • 9×5: 9 hours per day, Monday to Friday, excluding public and national holidays;
  • 11×5: 11 hours per day, Monday to Friday, excluding public and national holidays;
  • 24×7: 24 hours a day, 7 days a week, 365 days a year, which can be extended by response time – 2 hours, 4 hours or the next working day (NBD), or time to correct the problem.

We can offer specific combination of time coverage, response time, and time to correct the problem, reflecting the uniqueness of the customer’s business.

    We also offer extended software maintenance services for selection of products from leading manufacturers:

  • IBM® AIX®, IBM® PowerVM, IBM® PowerHA;
  • IBM® Tivoli® Storage Manager, IBM® Tivoli Monitoring, IBM® Tivoli Productivity Center;
  • IBM® Lotus Domino; IBM® Lotus Notes, IBM® Lotus Sametime;
  • IBM® 4690 OS, IBM® Supermarket Application;
  • VMware ESX, VMware vCenter;
  • Linux and Microsoft OS.

The maintenance services are performed at the customer premises or in the service center of Bulmag AD. All repairs are registered in database, so our customers can always be informed of the actions taken.

Our team is on your service to help with any problem that may appear.

    For the warranty terms of the IBM®, please click here.
    For the warranty terms of the Lenovo®, please click here.